This document contains all the terms and conditions governing the use of the mytown88 platform. By registering for or using any mytown88 service, you are deemed to have read, understood, and agreed to all terms stated herein. Please read carefully before getting started.
Before reading the full document, familiarise yourself with the six core principles that underpin all of these terms.
Each individual is permitted to hold only one active account on mytown88. Registering multiple accounts is a serious violation that may result in account closure and forfeiture of balances. If you have forgotten your password, use the account recovery feature — do not register again.
To process your first withdrawal, or when your cumulative withdrawal amount exceeds a certain threshold, mytown88 reserves the right to request identity verification documents — such as your Malaysian identity card (MyKad) — to ensure the security and integrity of the payment process.
All bonuses received at mytown88 — including welcome bonuses, rebates, and special promotions — carry a rollover requirement that must be met before bonus funds can be withdrawn. Rollover conditions vary by bonus type and are clearly stated on each offer.
Once a round or bet has been settled and the result recorded in the mytown88 system, that result is final and cannot be changed unless there is clear, verifiable evidence of a technical error. Result disputes may be filed within 48 hours of the event.
Mytown88 accounts are operated exclusively in Malaysian Ringgit (RM/MYR). No foreign currency accounts are permitted. All deposits, winnings, bonuses, and withdrawals are processed in MYR, and foreign exchange rates do not apply as all our payment methods are Malaysia-based.
It is an absolute requirement that every mytown88 user is at least 18 years of age at the time of registration. Any underage individual who successfully registers for any reason will have their account closed immediately and all balances frozen until the investigation process is complete.
This Terms & Conditions document constitutes a legally binding agreement between you ("Member" or "User") and mytown88 ("Platform", "We", "Us"). It governs all aspects of your use of the mytown88 platform, including account registration, deposits and withdrawals, bonus usage, participation in games, and all other interactions within the mytown88 ecosystem.
By clicking the "Register" button, completing the registration form, or using any part of the mytown88 platform, you expressly confirm that you have read, understood, and agreed to be bound by all terms set out in this document, including our Privacy Policy and Responsible Gaming Guidelines, which form part of this agreement.
To register for and use mytown88's services, you must meet all of the following requirements without exception:
Each user is permitted to register and hold only one (1) active account on mytown88 at any time. Registering multiple accounts — whether under your own name, another person's name, or using false information — is strictly prohibited. mytown88 employs advanced detection systems to identify multiple registration attempts.
You are solely responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes your full name (as per your identification card), an active Malaysian phone number, and a working email address. Inaccurate information may result in delays or rejection of withdrawal requests.
Important Note: The name on your mytown88 account must match the name of the bank account or eWallet holder you use for deposits and withdrawals. Any mismatch may result in a temporary freeze on withdrawal processing until identity verification is completed.
You are solely responsible for keeping your mytown88 account password confidential. mytown88 will never ask for your password via email, SMS, or any other communication channel. If you suspect your account has been accessed without authorisation, contact the mytown88 support team immediately via live chat or email at support@mytown88.xyz.
Mytown88 only accepts deposits via legitimate payment methods recognised in Malaysia. Available methods include:
The minimum deposit is RM20 per transaction. No daily maximum deposit limit is set for standard accounts, though limits may apply depending on your chosen payment method. mytown88 does not accept cash deposits, cheques, or international bank transfers.
Mytown88 is committed to processing all valid withdrawal requests within 5 to 15 minutes. All withdrawals are processed back to the same payment method used for the deposit. The minimum withdrawal amount is RM50 per transaction. For withdrawals exceeding RM10,000 within a 24-hour period, additional identity verification may be required.
Funds in your mytown88 account may be withdrawn at any time, provided the following conditions are met: the account is active and not under suspension, your identity has been verified for your first withdrawal, and any bonus rollover requirements attached to your current balance have been fully satisfied.
Important Notice: mytown88 reserves the right to place a hold on withdrawal processing for security review purposes if the system detects unusual activity. This is done to protect our members' interests. Any such review will be resolved within 24 hours, and the member will be notified via email or SMS.
All bonuses and promotions offered by mytown88 — including the welcome bonus, deposit bonuses, weekly rebates, Hari Raya promotions, Chinese New Year, Deepavali, and any other special promotions — are subject to the terms specified for each individual offer. General conditions that apply to all bonuses include:
The rollover requirement is the total amount of bets you must place using your bonus funds before that bonus balance becomes eligible for withdrawal. For example, a RM100 bonus with a 10x rollover requirement means you need to place a total of RM1,000 in bets before the bonus funds can be withdrawn. Please note that cancelled bets, void bets, and winnings from Tie bets in Baccarat do not count towards the rollover calculation.
Not all games contribute at the same rate towards bonus rollover requirements. Generally, Sports Betting and Live Casino contribute 100% towards rollover, while certain table games such as Baccarat may contribute at a different rate depending on the specific bonus terms. Check the terms of each bonus individually for the exact game contribution details.
mytown88 Tip: The easiest way to meet your rollover is to keep betting consistently on your preferred games — Sports Betting on EPL football or the Malaysian Super League, or your favourite Live Casino tables. Do not change your usual betting habits just to chase rollover completion, as this can lead to less informed decisions.
All bets placed on the mytown88 platform are final once confirmed. Bets cannot be modified or cancelled after confirmation, unless the Cash Out feature is activated by the member before the match or event concludes. The odds displayed at the time of bet confirmation are the odds that apply to that bet — any odds movement after confirmation does not affect already-confirmed bets.
A bet will be classified as void and the original stake fully refunded in the following situations: the match or event wagered on is cancelled or suspended and not resumed within the stipulated period, the match is played at a different venue or on a different surface than what was stated at the time of the bet, or there is a clearly demonstrable technical error in the odds feed.
All games under the Live Casino, Table Games, and Blackjack categories on mytown88 use real physical equipment broadcast via live video stream. Game results are final once a round is completed. Should a player experience an internet connection disruption during a round, the outcome remains valid based on the result recorded by the mytown88 system — bets will not be refunded solely on the grounds of a player-side connection issue.
Mytown88 reserves the right to set maximum betting limits for any match, table, or event at any time, including while a match is in progress. This is done to manage the platform's risk exposure. Any applicable betting limits will be clearly displayed in the betting interface before you confirm your bet.
The following activities are strictly prohibited on the mytown88 platform and may result in immediate account closure, balance freezing, and legal action where applicable:
In all interactions with the mytown88 support team, members are expected to communicate respectfully and professionally. mytown88 reserves the right to terminate a support session or take action against any account involved in threatening behaviour, excessive abusive language, or any form of harassment directed at mytown88 staff.
You may close your mytown88 account at any time by contacting our support team at support@mytown88.xyz. Before the account is closed, any outstanding balance not subject to an unfulfilled rollover requirement will be returned to you via your registered payment method. The closure process is typically completed within 5 business days.
Mytown88 reserves the right to suspend or close any account without prior notice in the following situations: a clear breach of terms and conditions, suspected fraudulent or manipulative activity, a request from legal authorities, or any situation in which the security of the platform or other members is at risk. If an account is closed for any of these reasons, any legitimate balance remaining after the investigation is concluded will be returned in accordance with the established procedures.
An account that shows no login activity or transactions for more than 12 consecutive months will be classified as inactive. mytown88 will send an email notice to the account holder before any action is taken. Balances in inactive accounts will not be forfeited, but may be subject to a maintenance fee, of which advance notice will be given.
Mytown88 takes its social responsibility seriously. We believe online entertainment is only meaningful when enjoyed in a healthy, controlled, and responsible manner. To that end, mytown88 provides a range of self-management tools that members can activate at any time:
To activate any of these tools, log in to your mytown88 account and go to "Account Settings > Responsible Gaming", or contact our support team directly. These tools take effect immediately upon activation and cannot be relaxed until the set period has ended — this is in place to protect your own best interests.
If you or someone you know is experiencing gambling-related difficulties, please seek help from a professional. mytown88 supports every effort to ensure all members play within healthy, responsible limits. For more information, visit the Responsible Gaming us.
Mytown88 is committed to protecting the privacy and personal data of every member. The collection, use, and protection of personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and mytown88's strict internal privacy policy.
Mytown88 only collects data necessary for platform operations, payment processing, and legal compliance. This includes registration details such as name, phone number, and email address, financial transaction records, and platform usage data used for service improvement. mytown88 does not directly collect or store credit card information or bank account details — this is handled entirely by certified third-party payment gateways.
Your personal data will not be sold, rented, or shared with any third party for marketing purposes. Data may only be shared in the following situations: legal requirements by Malaysian authorities, payment processing through certified gateways, and fraud prevention via recognised verification services. For full details on how mytown88 manages your data, please read Privacy Policy in full.
If you have any complaints or disputes regarding your use of the mytown88 platform, the first step is to contact our customer support team via live chat or email at support@mytown88.xyz. Clearly describe the issue you are experiencing, including your account number, the date and time of the incident, and any relevant transaction reference numbers. Our team will assign you a unique case number and inform you of the expected resolution timeframe.
Payment and transaction complaints are typically resolved within 24 hours. Complaints relating to game results that require video footage review take between 48 and 72 hours. More complex cases may require up to 7 business days. All decisions made by the mytown88 complaints resolution team are based on verifiable evidence and are final.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through mytown88's internal complaints process will be referred to a recognised dispute resolution body or a court of competent jurisdiction in Malaysia.
Mytown88 reserves the right to amend, add to, or update any part of these Terms & Conditions at any time in response to operational requirements, legal obligations, or service improvements. Any material or significant changes will be communicated to members via their registered email address and through a notice prominently displayed within the mytown88 platform at least 7 days before the changes take effect.
Your continued use of the mytown88 platform after the effective date of any changes to these terms constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before they take effect by contacting our support team. It is your responsibility to check this Terms & Conditions page periodically to ensure you are always aware of the current applicable terms.
Last Updated: This mytown88 Terms & Conditions document was last updated on 1 January 2026 (Version 4.2). Previous versions are available upon request by emailing support@mytown88.xyz for historical reference if needed.
Mytown88 does not guarantee that the platform will be available at all times without interruption, free from technical errors, or that the outcome of any game will meet user expectations. The platform is provided on an "as is" basis, and mytown88 will make every reasonable effort to maintain availability and optimal performance at all times.
Betting carries financial risk and mytown88 is not liable for any financial losses incurred by members as a result of betting decisions. Only bet what you can afford to lose, and make full use of the Responsible Gaming tools provided to manage your betting activity wisely.
Answers to the most frequently asked questions about the mytown88 platform's terms of use.
Mytown88's commitment to member wellbeing is not merely words on a page — it is how we operate every day.
Set your own deposit and betting limits within your mytown88 account. These limits are enforced by the system and cannot be increased until the waiting period has elapsed.
Lock your own account for a period of your choosing. This feature is available 24 hours a day and takes effect immediately, with no approval required from any party.
This is an absolute requirement that cannot be waived. Age verification is conducted during registration and again during the first financial transaction on every mytown88 account.
Register for free and start enjoying Sports Betting, Live Casino, Table Games, and over 30 game categories — with a welcome bonus of up to RM500 for new members.
Supported Deposit & Withdrawal Methods
All personal information and financial transactions you carry out on mytown88 are fully protected by internationally recognised 256-bit SSL encryption. mytown88 does not share your data with any third party without your explicit consent, except where required by applicable Malaysian law. For more details, please read Privacy Policy us.